FAQ

Q: What's Your Return Policy?

A: If you're unhappy with a physical product, please email jill@jillkrause.com with SUPPORT in the title and describe the issue. Refunds will be allowed for damaged or defective products if photos are provided. No returns or exchanges.

No refunds on digital purchases.

Q: How do I access my files to download?
A: We made a video to help show you exactly where to find your files and how to download them. Click here to watch :)

Q: How do I get access to the Picture Play Facebook group?A: As of May 2022, the FB PP group will be archived. PP was published nearly 4 years ago, and we are no longer keeping the group active.